Claim Information

If you need to file a claim with Rocket Expedited Services, you can fill out and print a claim form online. Once the form is printed, it will also include instructions indicating where to mail or fax the form.

The claim form is in .pdf format and requires Adobe Acrobat Reader. If needed, Acrobat Reader can be downloaded from here.

Claim Filing Instructions

  1. All claims for Loss/Damage/Delay must be filed with this carrier within nine (9) months after delivery.
  2. In cases of Concealed Damage, Rocket Expedited Services must be notified in writing within fifteen (15) days of delivery or the claim will likely be declined.
  3. Be sure to attach a letter of explanation if there are any Special Circumstances we should know about.
  4. Please provide a copy of the Signed Delivery Receipt, Invoice for repair or replacement, and pictures (if available) when filing a claim.
  5. An Acknowledgement of Claim will be sent by this carrier when the claim is received.
  6. In no case will this carrier accept responsibility for Consequential Damages or Special Damages beyond the value of the goods that are the subject of a claim.
  7. Prior to any settlement, Rocket Expedited Services will request applicable salvage rights. If salvage rights cannot be obtained through no fault of this carrier, this claim will likely be declined.
  8. Prior to any settlement, all freight charges must be paid in full. Include any applicable freight charges in your claim presentation.
  9. Contact your sales representative or the Towne Air Freight Claims Department at (574) 233-3183 with any questions you might have regarding your claim.
Note: All Damages/Overages/Shortages must be noted on the delivery receipt before signing for the shipment.

Upon completion of form, fax to (574) 234-5624 or

Mail to:

Rocket Expedited Services, LLC
Attn: Claims Department
24805 U.S. 20 West
South Bend, IN 46628